Join the PathIvy Team

Description:

📍 Location: Remote (India)
💼 Job Type: Full-Time, Permanent
🕒 Work Hours: 9 PM - 6 AM 
📢 Department: Operations

Job Summary

We are looking for an experienced Customer Success Manager to join our growing global team. The ideal candidate will be responsible for managing client relationships, driving engagement, ensuring customer satisfaction, and leading a team to deliver exceptional post-sales support. This role requires strong communication skills, deep product understanding, and the ability to proactively anticipate and resolve customer challenges - especially in U.S. time zones.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring smooth onboarding and continued success throughout their journey.

• Build long-term relationships with customers, driving engagement, retention, and growth.

• Lead regular business reviews with clients to showcase ROI, adoption metrics, and opportunities for expansion.

• Collaborate cross-functionally with Sales, Product, and Support teams to ensure customer needs are met efficiently.

• Manage escalations and ensure quick resolution of critical issues.

• Develop and implement customer success strategies to reduce churn and improve satisfaction scores (CSAT, NPS).

• Mentor and manage a small team of Customer Success Executives or Associates.

• Track and analyze customer data to identify patterns and opportunities for process improvement.

• Prepare performance reports and present actionable insights to leadership.

Required Qualifications

• Bachelor’s or Master’s degree in Business, Marketing, or a related field.

• 10+ years of experience in Customer Success, Account Management, or Client Services, preferably in SaaS, EdTech, or consulting industries.

• Proven track record of managing enterprise or high-value accounts.

• Excellent communication and relationship-building skills with global clients.

• Strong analytical, problem-solving, and negotiation abilities.

• Ability to work independently during U.S. business hours (Night Shift: 9 PM–6 AM IST).

• Proficiency in CRM tools (Salesforce, HubSpot, or equivalent).

Preferred Skills

• Experience working with U.S.-based clients or multinational teams.

• Familiarity with customer success metrics (NPS, churn rate, retention rate).

• Strong presentation skills and executive-level communication.

• Empathy-driven approach to client engagement and retention.

Why Join Us

• Work with a fast-growing, mission-driven team impacting global education outcomes.

• Competitive salary with performance-based bonuses.

• Exposure to international markets and clients.

• Collaborative and growth-oriented work culture.

🚀 Join Us! Be a part of PathIvy’s growth story and help shape the future of higher education marketing.

Description:

📍 Location: Remote (India)
💼 Job Type: Full-Time, Permanent
🕒 Work Hours: 9 PM - 6 AM 
📢 Department: Sales

Job Summary

We are seeking an experienced Ivy League Admissions Counselor to join our elite counseling team. The ideal candidate will bring 5–6 years of hands-on experience in U.S. college admissions counseling, with a strong track record of guiding students to Ivy League and other top universities (Harvard, Princeton, Stanford, MIT, Yale, Columbia, etc.).

You’ll mentor high-achieving students, design personalized application strategies, and help them showcase their unique academic and extracurricular profiles through standout essays, recommendation planning, and interviews.

Key Responsibilities

• Guide students through every stage of the U.S. college admissions process - from profile building and university selection to essays, applications, and interviews.

• Craft individualized admissions strategies tailored to Ivy League and other top-tier universities.

• Review and provide feedback on personal statements, supplemental essays, and research portfolios.

• Conduct mock interviews and help students develop authentic storytelling techniques.

• Collaborate with parents, academic mentors, and internal teams to ensure consistent student progress.

• Stay updated with admissions trends, policy changes, and selection patterns in Ivy League schools.

• Maintain student progress reports and ensure high satisfaction and success rates.

• Represent the organization in webinars, workshops, and information sessions for prospective students.

Required Qualifications

• 5–6 years of experience in U.S. university admissions counseling, preferably with a focus on Ivy League and top-25 universities.

• Proven track record of successful placements in Ivy League or equivalent universities.

• Deep understanding of holistic admissions processes and extracurricular strategy building.

• Strong writing and editing skills for application essays and research statements.

• Excellent communication, empathy, and mentoring abilities.

• Bachelor’s or Master’s degree (U.S. education or global top-tier university background preferred).

Why Join Us

At PathIvy, you’ll collaborate with former Ivy League admission officers, research mentors, and global educators to shape the next generation of college-bound achievers. This is your chance to make a real impact — helping students transform their dreams into top university admits.

🚀 Join Us! Be a part of PathIvy’s growth story and help shape the future of higher education marketing.

Description:

📍 Location: Remote (India)
📅 Experience: 3 to 5 years
💼 Employment Type: Full-time

Job Summary

We are looking for a skilled HubSpot Administrator with 3 to 5 years of experience to manage and optimize our HubSpot CRM and marketing automation processes. The ideal candidate will have hands-on expertise in sales CRM management, data optimization, reporting, and system automation to enhance business efficiency.

Key Responsibilities

• Administer, configure, and optimize HubSpot CRM and marketing automation tools.
• Manage workflows, automation, lists, and segmentation to improve marketing and sales operations.
• Maintain data integrity by cleaning, deduplicating, and enriching CRM records.
• Develop and generate customized reports and dashboards in HubSpot.
• Provide training and best practices support for teams using HubSpot.
• Integrate HubSpot with other business tools (e.g., Zapier, Airtable).
• Implement lead scoring models and enhance customer journey tracking.
• Develop backend logic to ensure accurate customer flow and data analysis.
• Monitor system performance, troubleshoot issues, and suggest process improvements.

Required Skills & Qualifications

• 3 to 5 years of experience in HubSpot Administration (Marketing, Sales, or Service Hub).
• Strong understanding of CRM best practices and data management.
• Experience with workflow automation, reporting, and integrations.
• Ability to analyze data and provide actionable insights.
• Excellent problem-solving skills and attention to detail.
• Strong communication and stakeholder management skills.
• Expert-level proficiency in Excel, including Pivot Tables, VLOOKUP, Macros, and Data Visualization.

Preferred Qualifications

• HubSpot certifications.
• Experience with API integrations and SQL.
• Knowledge of other CRM platforms like Salesforce is an advantage.

If you are a HubSpot expert with a strong command of Excel and a passion for CRM optimization, we’d love to hear from you!

What We Offer

• Competitive Salary – A competitive salary and benefits package.
• Remote Work – The opportunity to work remotely and maintain a healthy work-life balance.
• Growth Opportunities – Professional growth and development in a fast-paced environment.
• Recognition – Rewards for outstanding performance and contributions.

How to Apply

If you are a motivated and detail-oriented operations professional seeking a new challenge, we’d love to hear from you! Submit your resume and a cover letter explaining why you are the ideal candidate for this role.

🚀 Join PathIvy and be part of a team dedicated to operational excellence!

Description:

📍 Location: Remote (India)
💼 Company: PathIvy LLC
🕒 Work Hours: 6 PM - 3 AM (5 days a week)
📅 Employment Type: Full-time

Job Summary

We are seeking an experienced and detail-oriented Operations Coordinator to join our team at PathIvy LLC. As an Operations Coordinator, you will play a vital role in ensuring the smooth day-to-day operations of our organization. This is a remote, full-time position, and the ideal candidate must be based in India.

Key Responsibilities

• Operational Support – Provide administrative support to ensure seamless operations, including data entry, record-keeping, and document management.
• Communication – Serve as a primary point of contact for internal stakeholders, responding to queries and resolving issues in a timely and professional manner.
• Process Improvement – Identify areas for process enhancement and implement changes to improve efficiency, productivity, and customer satisfaction.
• Data Analysis – Analyze operational data to inform business decisions, identify trends, and optimize processes.
• Project Coordination – Assist in coordinating projects, including scheduling, task management, and progress tracking.

Requirements

• Education – Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience – 1-3 years of experience in operations coordination, administration, or a related field.
• Communication Skills – Excellent written and verbal communication skills, with the ability to communicate effectively with internal stakeholders.
• Technical Skills – Proficiency in Microsoft Office, Google Suite, or similar productivity tools.
• Availability – Ability to work a night shift (6 PM - 3 AM) and be available for flexible hours as needed.
• Location – Must be based in India.

What We Offer

• Competitive Salary – A competitive salary and benefits package.
• Remote Work – The opportunity to work remotely and maintain a healthy work-life balance.
• Growth Opportunities – Professional growth and development in a fast-paced, dynamic environment.
• Recognition – Rewards and recognition for outstanding performance and contributions.

How to Apply

If you are a motivated and detail-oriented operations professional looking for a new challenge, we’d love to hear from you! Submit your resume and cover letter explaining why you are the ideal candidate for this role.

🚀 Join PathIvy and be part of a team dedicated to operational excellence!

Description:

📍 Location: Remote (India) 
🕒 Job Type: Full-Time, Permanent. 
💼 Department: Technology 

About Us 

PathIvy is fast growing company at the forefront of Higher Education. We are seeking a Head – Technology to lead our Tech and AI platform development, driving innovation and ensuring the seamless integration of advanced Tech and AI solutions into our core products. 

Role Overview 

As the Head – Technology, you will be responsible for architecting and scaling PathIvy’s tech infrastructure and AI-driven platforms, collaborating with cross-functional stakeholders to align technology with business goals. You will oversee AI model deployment, cloud infrastructure, and platform scalability while maintaining high engineering standards and fostering a culture of innovation. 

Key Responsibilities 

• Technology Leadership: Develop and execute a strategic roadmap for AI-driven platform development. 

• Technology Infrastructure: Design, develop, and manage the complete technology infrastructure, ensuring scalability, reliability, and security. 

• Team Management: Build, Lead, mentor, and grow a high-performing engineering team, ensuring best practices in software development, AI/ML deployment, and platform architecture. 

• AI & Platform Strategy: Oversee the design, development, and optimization of AI models and scalable platforms, integrating them into robust production systems. 

• Scalability & Performance: Ensure the platform is reliable, scalable, and secure, optimizing for both efficiency and user experience. 

• Collaboration: Work closely with Product, and Business teams to align AI and platform initiatives with company goals. 

• Innovation & R&D: Stay ahead of emerging AI technologies and platform development trends, continuously refining strategies to maintain a competitive edge. 

• Compliance & Security: Implement best practices for AI ethics, data privacy, and security standards in platform development. 

• Automation: Design, develop, and manage system and process automations to optimize efficiency and productivity. 

• Technology Strategy: Collaborate with the leadership to develop and implement the company's technology strategy. 

• Regulatory Compliance: Comply with regulatory requirements and industry standards, ensuring the company's technology practices meet all necessary obligations. 
   

Required Qualifications 

• 10+ years of software engineering experience, with at least 5 years in leadership roles. 

• Proven expertise in developing CRM like HubSpot, AI/ML model development, deployment, and scaling. 

• Experience with platform engineering, cloud infrastructure (AWS, GCP, Azure), and distributed systems. 

• Proficiency in programming languages such as Python, Java, Go, or C++. 

• Strong knowledge of MLOps, data pipelines, and AI model lifecycle management. 

• Experience with microservices architecture, APIs, and DevOps best practices. 

• Excellent leadership, communication, and stakeholder management skills. 

Preferred Qualifications 

• PhD or Master’s degree in Computer Science, AI, or a related field. 

• Experience in real-time AI applications, NLP, LLMs, or computer vision. 

• Knowledge of vector databases, feature stores, and large-scale data processing. 

• Hands-on experience with Kubernetes, Docker, and CI/CD pipelines. 

What We Offer 

• Competitive salary 

• Opportunity to lead a pioneering AI-driven platform. 

• A collaborative, innovative, and fast-paced work environment. 

• Learning and development opportunities to stay at the forefront of AI and engineering. 

🚀 Join us and shape the future of AI-driven platforms!